How do I request a return?

How do I request a return?

How do I request a return?‚Äč
  • Log in to your account using the My Account drop down menu.  If you checked out as a guest you will need to create an account using the same email address or Contact Us.
  • In the left hand column under “My Account” select “Request refund/replacement
  • Select “Refund or Replacement”  (If the option is greyed you are no longer eligible for a refund or replacement based on the time frame and policy specific to that item).
  • You are now at the “RMA refund – STEP 1 of 3.” Follow the instructions provided throughout the RMA process.
  • Once you have requested your Return Merchandise Authorization (RMA) successfully our Returns team will then contact you via email within 2 business days to inform you if your return has been approved or if more information is needed.
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Topic Information
  • Topic #: 41053-945
  • Date Created: 11/13/2015
  • Last Modified Since: 02/28/2017
  • Viewed: 2224